Customer Service / Social Media Personnel at Global Axis Nigeria Limited

Global Axis Nigeria Limited is a Multi-Dimensional Company with vibrant brands and affiliated businesses that epitomize the enterprise spirit with diverse interests in HR Outsourcing, E-Currency / Cryptocurrency Exchange, Business Management, Real Estate, Travel / Tourism and Media.

We are recruiting to fill the position below:

Job Title: Customer Service / Social Media Personnel

Location: Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Executive will work to serve existing and potential customers by providing product and service information while resolving inquiries smoothly through offline & online channels.

Job Description
What’s Expected:

• Place and answer calls in a timely manner while following laid down procedures, guidelines, policies
• Resolve product or service queries by identifying customer needs, clarifying the information
• Conduct product and service quality surveys with customers and record feedback from time to time;
• Generate leads for the sales team by screening callers and identifying potential sales opportunities
• Handles the social media pages of the brands
• Provide relevant replies to followers online, and convert them to paying customers
• Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action.

Requirements
The ideal candidate should possess:

• Minimum of  OND qualification
• 2 years work experience
• Good communication skills with fluency in both written and spoken English
• Strong interpersonal skills
• Basic Microsoft- Excel skills
• Social media savvy
• Must reside within areas close to Adura bus stop, Lagos - Abeokuta Expressway. Ifako Ijaiye.

Application Closing Date
30th August, 2021.