Fusion Group is a Real Estate/ Facility management company with interest in Space Mamnagement.We deliver international best practices with the following business products.
We are recruiting to fill the position below:
Job Title: Chief Service Manager
Location: Lagos
Responsibilities
- Develop and implement strategic plans and forecasts to achieve corporate objectives for services.
- Communicate regularly with all department to accommodate changing business needs
- Define and manage SLAs (Service Level Agreement) with customers
- Oversee and guide all activities of service team
- Develop problem management and service improvement plans
- Organize, plan, allocate resources and manage daily operations of the organization
- Manage all customer service requests, including prioritizations and delegation to assigned staff
- Develop and implement both internal and external processes to support service operations goals and improve current service offerings to stay competitive within the industry
- Oversee the Onboarding of the new clients and develop working relationship
- Evaluate operational and customer-facing service efficacy
- Implementation of operational direction for the service delivery teams
- Day to day operational management of support services
- Perform quality control inspections to ensure adherence to contract specifications and industry standards
- Responsible for cost controls over expenses, consumables and tooling for the department. Ensure all scheduled work is properly coordinated to minimize service expenses.
- Handling customer complaints or any major incidents ensuring any major issues are quickly escalated to implement compatible solutions
- Responsible for cost controls over expenses, consumables and tooling for the department.
- Verify and approval of department expenses
- Handling customer complaints or any major incidents ensuring any major issues are quickly escalated to implement compatible solutions
- Review and develop operational processes to improve performance and maximize growth
- Review, develop and implement policies and procedures consistent with those of the organization to ensure efficient and safe operation
- Ensure consistency in process and procedures deployed in operational delivery of services across all arms of the business
- Monitor clients’ complaints to define patterns and work to lessen those recurring issues
- Oversee and develop cross-functional teams
Requirements
- Minimum of B.Sc. in any Humanities field / Hospitality or any other related field.
- 5+ year's in Service/Hospitality industry performing similar duties as a Service Manager
- Leadership and interpersonal skills capable of building strong working relationships and influencing and customers and internal teams
- Results oriented, entrepreneurial and self-motivating.
Application Closing Date
9th September, 2021.
How to Apply
Interested and qualified candidates should send a copy of their CV to: [email protected] using "Chief Service Manager" as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/366667/chief-service-manager-at-fusion-group.html