General Manager at Bolton White Hotels & Apartments

At Bolton White Hotels & Apartments, we are dedicated to ensuring the comfort of our guests. Our luxury resort in the heart of Garki, Abuja offers unparalleled guest services, including transportation, business services, event venue hire, and wedding planning, to name a few. Conveniently located in one of the most secure locations in Abuja.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The General manager is responsible for all aspects of operations at the hotel/apartment, to day-to-day staff management andguests.
• He / She will be an ambassador for the brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Work Very closely with the hotel/apartment owners and other stakeholders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• A General Manager would also be required to manage betweenprofitabilityand guest satisfaction measures.

Duties and Responsibilities

• Oversee the operationsfunctionsof the hotel/apartment, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual OperatingBudget,Marketing& SalesPlanand Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals andsetothershortand long-term strategic goals for the property.
• Developing improvement actions, carry outcostssavings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual OperatingBudget,Marketing& SalesPlanand Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals andsetothershortand long-term strategic goals for the property.
• Developing improvement actions, carry outcostssavings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor thehotel's business reportsdaily and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotels/apartmentsrevenue through innovative sales practices andyield managementprograms.
• Prepare a monthly financial reporting for the owners and stakeholders.
• Draw up plans andbudgets(revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-partyvendorsfor essential equipment and services.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads daily.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond toauditsto ensure continual improvement is achieved.
• Corporate clienthandling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and developing strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal &external audits).
• Responsible for legalization, Occupational Health &SafetyAct,fireregulations and other legal requirements.
• To conduct any other reasonable duty as directed by the management.

Prerequisites

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.

Education

• A University Degree in Hotel Management, Business Administration or a related field with Experience in opening, managing or re-positioninga hotel with a clear track record. Excellentcomputersystem skills.
• 5 - 15 years work experience.

Application Closing Date
10th September, 2021.