Customer Service Executive at Septagus Consulting Nigeria Limited

Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ibadan, Oyo
Employment Type: Full-time

Core Responsibilities

• Receive customers and address all issues concerning their faulty products.
• Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
• Forward all Job Card and faulty products to the service centre supervisor.
• Preparation of defective parts failure report(Panel, PCB & Compressor )
• Preparation of daily work report.
• Daily follow up on the engineers to confirm status of jobs.
• Responsible for happy calls to customers and dealers.
• Responsible for spare part request in line with job card details.
• Responsible for job completion feedback to the customer.

Requirements

• Bachelor’s Degree or equivalent.
• Minimum of 2 years’ experience in a similar role.
• Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint.

Application Closing Date
9th September, 2021.