Platform Support Lead at Terragon Limited

Terragon is Africa’s fastest-growing enterprise marketing technology company. We aggregate and enrich difficult-to-source consumer data, generating measurable outcomes for telco’s, banks, and larger brands. Terragon uses its on-demand marketing cloud platform, attribution software, and deep analytics capability to enable thoughtful, targeted omni-channel access to 100m+ mobile-first African consumers.

We are recruiting to fill the position below:

Job Title: Platform Support Lead

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Profile
As a Platform Support Lead, a typical day might include the following:

• Coordinate the platform support team.
• Provide direct platform support.
• Review and Resolve escalations and inquiries.
• Evaluate team member performance.
• Support Process development.

Requirements
You’d be a good fit if you have:

• 3 years above experience as a customer support personnel.
• Strong verbal and written communication, strategic planning, and project management skills.
• Bachelor’s degree in any related field.
• Proficiency with Microsoft Excel, Google Sheets & Google Slides.
• Working knowledge of customer service software, databases and tools.
• Advanced trouble shooting and multi-tasking skills.
• If you are aware of the industry’s latest trends and technologies.
• Are adept at improving retention.
• You can measure and improve NPS.

Application Closing Date
Not Specified.