Customer Service Representative at MyStaff Consulting Limited

MyStaff Consulting Limited is a Staff firm offering recruitment and outsourcing services to businesses to get the right human resource and improve business performance.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Iyana Itire, Lagos
Employment Type: Full-time

Job Purpose

• The Customer Service Representative attracts potential customers by answering the service of the company's questions; suggesting information about other services,prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling.

Requirements

• High school diploma or equivalent; college degree preferred
• Proven customer support experience minimum of one year experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.

Skills & Proficiencies:

• Customer Service
• Quality Focus
• Market Knowledge
• Documentation Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Analysis
• Problem Solving
• Adaptability
• Ability to Work Under Pressure
• Computer Skills.

Application Closing Date
23rd September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.