Customer Insights Researcher at Dexstorm Incorporated

Dexstorm Education is a modern Learning Management Platform, looking to drive its unique study model and help its users get best value.

We are recruiting to fill the position below:

Job Title: Customer Insights Researcher

Location: Lagos
Employment Type: Full-time

Responsibilities

• Designing and implementing research projects.
• Data analysis, reporting results and customer sights obtained from research.
• Interfacing with product design teams to incorporate insights gained into product and customer experience design.

Activities
Conduct primary and secondary research using both experimental and non-experimental designs to:

• Identify customer’s met and unmet needs.
• Test customer satisfaction.
• Measure user adoption.
• Identify obstacles to user adoption.
• Bottlenecks to superior customer satisfaction.
• Customer pain points.
• Assist in designing marketing campaigns.

Goal:

• Provide data and insights into consumer behaviour for product and customer experience design.

Key Performance Indicators / Measures of Success

• Quality of insights used to drive.
• User adoption rates for products and marketing campaign
• Other customer experience metrics like Net Promoter Scores (NPS), Retention Rate etc.

Requirements / Skills

• First Degree in Science, Social Sciences, Marketing or a similar area of study.
• A minimum of 2 years work experience.
• Expert with human experimental and non-experimental designs (online and contact)
• Aptitude for statistics.
• Strong critical thinking and analytical abilities
• Report writing.
• Contemporary digital skills.
• Expert use of MS Office tools- Powerpoint, Excel and Word
• Excellent communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should possess send their application Cover Letter and CV to: [email protected] using the Job Title as the subject of the mail.