Interra Networks Limited is recruiting Technical Helpdesk Agents.
Job Title: Technical Helpdesk Agent
Location: Abuja, Nigeria., FCT
Job # 655821
Role Profile:
Suitable candidate would be responsible for external and internal 1st level support services which include Desktop support, LAN, WAN and infrastructure with Emphasis in Electrical Electronics.
Core Function
- Monitoring the local and wide area network.
- Installation, integration, maintenance and management of networked systems for the transmission of data.
- Identify and resolve server hard ware issues.
- Server support would be windows enterprise and other servers in the data centre.
- Carry out regular checks on the status of servers (soft and hard ware)
- Manage the data backup of servers.
- Efficiently analyzing and correcting hard ware and network issues.
- Start up all applications e.g.: Sugar, CRM, Sales force ETC.
- Install soft ware, tests systems, implement and maintain system integrity.
- Recommend and install fire walls and antivirus software
- Handle escalation support from support team as assigned
- Manage and support all Electrical installation within the company and deployed Electrical /ICT technology to clients.
Skills:
- Familiarity with VSAT, Radio and Fiber WAN links.
- Technical skill/experience.
- Ability to work with minimal supervision and possess good organizational skill
- Strong interpersonal skills are needed to work well with others
- Good analytical skill
- Ability to communicate with individuals at all levels in the company and with various business contact outside of the company in an articulate, professional manner
- Excellent critical thinking and problem solving skill
- Proactive and the ability to use initiative.
- Professionalism and task oriented. Copied from: www.hotnigerianjobs.com
Education / Qualification
- BSc Engineering, computer science , or any relevant related course
- Knowledgeable or have a technology background
- Power, cooling , electrical or mechanical engineer
- Good understanding of physical/storage environment and system performance
- Good understanding of physical electrical wirings
- CCNA, MCSE
Application Dealine
13th October, 2011
Method of Application
Interested and qualified cand
Click here to apply online