Customer Experience Officer at Creditclan Technology Limited

CreditClan is a Fully Technology Company with the sole mission of crashing Credit origination turn-around time to Minutes, no matter the complexity of the transaction. With over $65bn worth of consumer credit brokered yearly in Africa between Borrowers and Lenders, CreditClan is positioning itself as the go-to Platform-as-a-service for lending operations.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of outgoing /incoming calls.
• Generate sales leads.
• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• First Degree.
• Proven call centre experience or experience as a Client Service Officer.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritizes, and manages time effectively.

Application Closing Date
30th September, 2021.