Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
Due to expansion, we are recruiting to fill the position below:
Job Title: Technical Support Engineer - Dynamics ERP
Location: Lagos
Job Description
- Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
- Do you want to gain global experience and get extensive training on high-end software products and solutions?
- Do you take pride in delivering great customer service?
About the Role
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.
- Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What You'll Be Doing
- Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
What You'll Need
- 1-2 years experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with Microsoft technologies.
What We Offer
- A Career, not a job
- Be part of something great
- Opportunity to realise your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family.
Application Closing Date
10th October, 2021.
https://www.hotnigerianjobs.com/hotjobs/370621/technical-support-engineer-dynamics-erp-at-tek-exp.html