Operations Manager - Hotel at Westfield Consulting

Westfield Consulting Limited - Founded in January 2012, by a team of forward thinking Nigerians with over 40 years of cumulative work experience in management and consultancy, Westfield Consulting is a provider of Human Resource and Strategic Management Services. Our innovativeness and excellence in service delivery has made us a first choice to our growing clientele in various sectors.

We are recruiting to fill the position below:

Job Title: Operations Manager - Hotel

Location: Lagos
Employment Type: Full-time
Reports to: General Manager

Position Summary

• Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests.
• Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions.

Duties & Responsibilities

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets,feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/ suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, parstock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
• Inspecting all departments for SOP implementation.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead costin order to maintain maximum revenue to the Organisation.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

Education / Qualifications

• Degree in Hospitality Management.
• A second degree is an added advantage.
• Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.

Experience:

• Minimum 7 to 10 years work experience in a 3 to 5 Star Hotel is needed.

Prerequisities:

• Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Salary

• Salary is very attractive and commensurate with what is obtainable in the industry.

Application Closing Date
22nd September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.