ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
Job Summary
- ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
- This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
- This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.
Responsibilities, Deliverables and Activities Key Responsibilities
- Provide excellent customer service to all ENGIE Energy Access customers at all times
- Attract new and existing customers to the Point of Sale
- Supervise the movement & stock count of EEA inventory to and from the Point of Sale
- Provide periodic reports on customer engagement and stock count to Service Center Center Associate Deliverables and Activities
- Provide exceptional experience to ENGIE Energy Access customers at all times
- Serve as a liaison between the customer and EEA
- Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
- Diagnose technical issues with customer units and accessories and support the after sales service process Provide accurate product information to customers
- Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
- Contribute to ensuring up-to-date and accurate inventory records for Stock audits
- Provide regular reports on sales, support, inventory, and customer data handling and management
- Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
- Ensure accurate and high quality information is added into EEA data systems.
- Help collect data on customer feedback and satisfaction
- Escalate any unresolved issues or questions to your supervisor/ manager
- Ensure all EEA customers have a great end-to-end customer experience
Required Skills & Experience
- Candidates should possess a minimum of SSCE / GCE / NECO with 1 - 3 years of experience.
- Candidate should be fluent in English and at least 1 other local language from the region you are applying
- Critical thinking skills
- Good influencing and negotiation skills.
- Flexibility with ability to work under pressure to meet deadlines.
- Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc. Excellent verbal and written communication skills.
- Team player who is able to work independently
- Ability to establish and maintain effective working relationships with internal and external customers.
- Demonstrate a high level of professionalism and integrity.
- Should demonstrate both verbal and written communication skills.
- Should have a smartphone.