The
University of Lagos Holding Company (UniHOLD) is a fully registered private limited liability company with several subsidiaries, including: University of Lagos Ventures Limited, University of Lagos Press & Bookshop Limited, University of Lagos Pharmaceutical Limited.
UniHOLD is recruiting to fill the position of:
Job Title: Guest Service Manager
Location: Lagos
Responsibilities
- Spot checks VIP guest rooms; greets and entertains VIP guests;
- Co-ordinates with the Sales and Marketing Division regarding reservation status;
- Acceptance of personal cheque and travel vouchers;
- Records all unusual incidents or complaints in duty logbook;
- Greets and assists all VIPs during their stay;
- Receives and screens guests for management;
- Maintains close liaison with security department to investigate incidents or thefts in hotel;
- Supervises guest relation officers;
- Carries master key of hotel and pager while on duty;
- Solves any problems and complaints from guests regarding room reservations;
- Checks arrival/departure list especially VIP bookings;
- Informs the management on special hotel guests ‘arrival/departure and upgrades;
- Creates more personalized contact with executive accounts and entertains occasionally hotel guests;
- Arranges for the general manager to meet or contact special guests upon arrival to hotel for functions and events;
- Carries out inspection on the special attention rooms;
- Responsible and manages the daily operation within the hotel’s Business Centre;
- Up-dates master booking chart for space allocation and forecast;
- Prepares monthly group reservations lists for sales office follow up;
- Assists front office manager in preparing room occupancy forecasts;
- Approves all reservation confirmation slips before they are sent out;
- Prepares duty roster of all reservations staff;
- Supervises handling of guest history records;
- Informs all departments of close-out dates.
Requirements
HND/B.Sc Mass Comm
Application Closing Date
29th August 2014.
How To Apply
Interested and qualified candidates should send CV and Cover Letter to:
[email protected] using job titles as the Subject of the mail.