At
Reede Consulting Limited, we are totally dedicated to training, consultancy and support in the development of project and programme management skills, competencies and qualifications.
Managed exclusively by project managers and consultants with a combined work experience of over 28 years, the company has a uniquely focused and relevant perspective in this field combining a winning partnership of theory and practice.
Reede Consulting Limited is recruiting to fill the position of:
Job Title: Front Desk Officer
Location: Warri, Delta State
Sex: Male/Female
Job Description:
Smart? Approachable? Flexible? Then making the right impression could be the right career for you…
First - and last - impressions count and you’ll be responsible for helping us make the very best possible. Front office (or front of house) staff are often the first people guests meet. You might be checking people in, dealing with questions or complaints, so you’ll need to be friendly, flexible and happy to help. People like you make a hotel service memorable for all the right reasons.
The Role
- Front Office/Receptionist Manager is in charge of reception and the switchboard.
- To be responsible for welcoming guests and handling any complaints. In doing so, he or she:
- Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
- Monitors the customer accounts and till accounts
- Applies and ensures the application of the sales strategy to maximise occupancy and average room price
- Co-ordinates the reception team, organising its work and schedules
Key Responsibilities
- To monitor the quality of welcome extended to guests
- To ensure that all hotel standards and procedures are applied
- To manage daily billing and payments
Skills
- Use of Microsoft Windows
- The ability to train and motivate a team
- The ability to be available to work nights, weekends or public holidays
- Sales ability
Hospitality
- Adaptability: coping with the diversity of customers and their needs
- Self-sufficiency
- Self-control: handling complaints
- Good relationship skills
- Team leadership
- Good memory: remembering guests
- Taking the initiative
- Discretion
Qualifications
- From A-levels to 2 years’ further education to HND standard or similar in Hotel or Tourism studies
- 3 years’ experience of reception
- Fluency in a second language is an advantage
- Good general level of education
- Significant experience any (reservations system) an advantage
Application Closing Date:
Fri 22nd August 2014
Method of Application
Mail your CV:
[email protected]
Ref: Front Desk Officer (This should be stated in the subject title)
Office No.:
+234 8188706210, +234 80213973
Note: Warri applicants only.