Best Search Recruitment Limited - Our client is a multinational company that produce and distribute a range of general beauty and cosmetic products.
Job Title: Operations Manager (Nigeria)
Location: Lagos
Job Summary:
- To assure: Optimal support for business development; All activities must be aligned with the company’s strategy; Accomplish the targets (operational and budget); World Class Service; Accomplish our promises (delivery on time and form for example); Continuity of the business.
- To generate: Strategies that guarantee business growing; Efficiency; Cost savings; Customer loyalty trough a world class service
Responsibilities:
- Deliver World Class Service to our consultants
- Responsible for order taking and customer service in our Contact Center, Immediate Service Centers and Service Centers
- Central warehouse operations including pick & pack of consultant orders and inventory control
- National distribution planning and market replenishment order
- Sanitary registration and importation process
- National distribution, distribution strategy and annual negotiations
- Purchasing of needed packaging material
- Support marketing with planning of discontinued products
- Define and implement correct future set-up
- Leading customer service and operations projects
- Develop your team with the latest knowledge and trends
- Secure a cost and capital efficient operation
Personal Characteristics:
- Dynamic, strong and practical leader with entrepreneurial and commercial orientation
- The ability to lead people and foster productive teamwork
- Good strategic thinker with necessary analytical competence
- An extrovert with strong communication skills capable of motivating people in a rapidly changing environment
- Strong drive and a positive “down-to-earth” attitude
- Sound personal judgment and ability to handle big responsibilities under freedom
- Highly dedicated in achieving results
- Strong willingness to learn and develop
- You need to have low prestige and be ready to assist in whatever matters that comes up
- Eagerness to take on new responsibilities
- A proactive approach to improving business
- Encounter curiosity, innovation, creativity – and the ability to apply them to achieving measurable results
- Adaptability and easiness to adjust to changes and new environments
- Work well under pressure
- Skills in negotiating with suppliers
- Organized, well-structured and good at doing many things and at the same time meeting deadlines
Desired Skills, Experiences and Qualifications:
- 7 years previous experience in Logistics/Supply Chain and Customer Service.
- University Degree in Engineering, Administration or Business.
- Hands on” with helicopter perspective and knowledge in all areas
- Strong Leader
- English spoken, written and read
- Documented fast moving consumer goods experience
- Organized, structured, analytical and process oriented
- Very good interpersonal, motivational and management skills
- Highly dedicated in achieving results
- A proactive approach to improving business
- 30-45 years
- Very good analytical skills
- Good negotiation skills
- Good report writing skills
- Good knowledge of Excel in particular and systems in general
- Able to cope well with stress
- Knowledge of NAFDAC
- Must be conversant with Customs, clearing, normal import documents (form M, soncap etc.)
- Inbound logistics in general
- Outbound logistics in Nigeria (basic distribution)
- Management experience
- Have a strategic mindset on how to distribute in Nigeria, some market knowledge so he/she can be a partner in roll out decisions
- Have a western mindset, as there will be a lot of communication with people in Egypt, Sweden and Poland
Application Closing Date:
31st August, 2014
Method of Application:
Qualified and interested candidates should forward their updated CVs and Cover letter to:
[email protected]