Customer Service Supervisor at Ivy Scholars

Ivy Scholars is a HR Consulting and Training firm in Nigeria. We help you grow and sustain your business through crafting the right strategy, hiring and developing the right people, and achieving the right results. Our services include people, process, and project outsourcing, corporate training and development, recruitment and assessment, market research and entry, management consulting and background checks services.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Responsibilities

• Overseeing and assessing staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of floor operations.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation of sales activities.
• Performing additional duties where needed.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 4 years work experience.

Salary
N80,000 monthly.

Application Closing Date
27th October, 2021.