Head of Operations (Bank) at Kreateng

Kreateng is a software and creative design company that builds great products and makes brands more successful. As you know, software development encompasses many different skills and disciplines in the production and maintenance of applications in our days, we are a team of innovators and creative people that make creative projects.

We have passion, ideas, and ambition for interesting projects and plans to make them grow. At Kreateng, we build unique and creative web and mobile applications that will make your brand more successful.

We are recruiting to fill the position below:

Job Title: Head of Operations (Bank)

Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for a talented Head of Operations to assign and direct all work performed and to supervise all areas of operation in a Microfinance bank.
• You will manage staff, foster a positive environment and ensure customer satisfaction and proper operation.
• The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business operation plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of bank’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with the management on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations / applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration.

Requirements

• Bachelor's Degree qualification
• Proven branch management experience, as a Bank Manager or similar role
• Sufficient knowledge of modern management techniques and best practises
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Leadership and human resources management skills
• Exerience with implementing IT systems.

Application Closing Date
18th October, 2021.