Customer Experience Representative at Bexl Capital Limited

Bexl Capital Limited (BCL) is a Non-custodial Digital Asset Management company focused on delivering attractive performance and client digital asset portfolio solutions. The company focuses on exploring the various innovations in the digital asset space by using an unparalleled fusion of technical and fundamental methods of investing coupled with an event driven focus that seeks to deploy capital in the best risk adjusted investment opportunities.

At Bexl Capital, we challenge the normative system of investments established by the traditional financial sector. We believe that with investments, better can be done and through technological innovations in the financial space, we have sought out and are consistently seeking out the best possible ways to do better and outperform ourselves. Our culture of intellectual curiosity compels us to challenge the status quo, disrupt long held beliefs and uncover new insights.

We are recruiting to fill the position of:

Job Title: Customer Experience Representative

Location: Ibadan, Oyo
Employment Type: Full-time
Department: Admin

The Candidate’s Profile

• We are hiring a customer experience representative to manage customer queries and complaints. You will also be asked to process email and phone requests, and escalate complaints across a number of communication channels.

Roles & Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer experience process.
• Ensure customer satisfaction and provide professional customer support.
• Must be willing to learn and possess vast knowledge about the organization.

Requirements

• A University Degree.
• Ability to stay calm when customers are stressed or upset.
• Computer system proficiency including Microsoft Office suite.
• Experience working with customer support.
• Must have an interest in reading and research.

Why Should You Join Us?
The compensation we offer for the above role include but aren’t limited to the following:

• We ensure that all our employees are provided with a friendly and casual working environment.
• We provide well-rounded wellness benefits including access to free therapy sessions.
• We pay attention to the personal growth and development of our employees.
• We provide you with a family of highly driven professionals.
• We offer several leave options as at when necessary (medical leave, menstrual leave, pregnancy leave etc.).
• We offer each employee the opportunity to switch their job roles within the organization.

Application Closing Date
5th November, 2021.