Client Service Officer at Siren Consults Limited

Siren Consults is a one-stop agency offering creative designs, digital media solutions, and print services. Here at Siren Consults, we don’t just help your brand grow, we interpret your brand’s dreams. We are a strategy first, tactics second kind of company, with the marketing chops to help any business be heard above the noise.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Opebi and Ikeja, Lagos
Employment Type: Full-time

Job Description

• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Attend educational trainings and workshops for professional growth.
• Provide support in new product development and enhancement activities.

Qualifications

• Possess an OND / HND / Bachelor's Degree in relevant fields.
• Minimum of 1 - 3 years experience.

Application Closing Date
19th October, 2021.

Method of Application
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.