Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.
Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.
Job Title: Travel Consultants
Job ID: 11075277
Location: Lagos, Ibadan, PortHacourt, Uyo, Benin, Warri
Job description
- The Travel Consultant is responsible for selling travel packages to customers.
- Booking and selling competitive travel packages to suit the holiday needs of the client
- Manage customers travel request through phone or e-mail
- Offer sales advice on topmost travel destinations to suit customers enquiries
- Build and maintain effective customer relationshi
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behaviour types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers
- Other duties as assigned.
Desired Skills and Experience
- Prior experience in the travel industry is MANDATORY
- Ability to use Amadeus GDS application proficiently
- Possession of 1-3 years working experience in an IATA recognised travel agency
- People management
- Previous sales experience
- Good communication skills and the ability to build rapport with the customer
- Strong communication – verbal, presentational and written
- Knowledge about hotels, travel destinations etc.
- Good First degree
Application Closing Date
Not Stated
How to Apply
Interested candidates should
Click here to apply