Customer Service Executive at the Resource Haven

The Resource Haven - Our client, a thriving Cafe business, is recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lekki, Lagos

Responsibilities
The role will be responsible for providing exceptional service to all of the in-house and on-line customers as well as:

• Use effective customer care skills to ensure the well-being of customers at all times.
• Ensure and maintain good customer relations.
• Receive phone calls/online orders and bookings.
• Manage the business’ Instagram page as well as respond to orders and bookings on the page
• Ensure high levels of safety and hygiene are maintained throughout the Coffee shop.
• Be firm, but fair to ensure discipline is maintained by children whilst in the Coffee shop.
• Report any issues that could affect the smooth running of the Coffee shop to management

Requirements

• Interested candidates should possess relevant qualifications and experience.

Personal Competencies and Qualities:

• Excellent communication skills.
• Top-notch customer service skills.
• Good food preparation skills.
• Ability to work well under pressure with high customer traffic.
• Taking initiative and working well independently.
• Attention and an eye for detail.
• Flexible and works well with a team.
• Well organised and able to prioritise tasks.
• Trustworthy.
• Be willing to assist with a variety of different tasks and adapt to change.
• Experience of working within a similar customer-facing environment with cash handling experience would be desirable.
• Candidates who reside on the island are preferable due to proximity to the business.

Application Closing Date
20th October, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.