Call Centre Agents (Hausa) at Living Spring Consult Limited

Living Spring Consult Limited - Our client, one of the leading business solution providers, is recruiting to fill the position below:

Job Title: Call Centre Agent (Hausa)

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• You will be required to answer incoming calls from customers, respond to queries, perform follow up calls, manage complaints, troubleshoot problems and provide information.
• You will project a professional company image through voice and online interactions.

Responsibilities and Duties

• Answer incoming calls, and make outbound calls when required
• Manage and resolve customer complaints
• Identify and escalate issues to the network service providers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned.

Qualifications and Skills

• B.Sc Degree or equivalent in any discipline
• Fluency in Hausa Language is a must.
• 2-4 years call center experience
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Ability to react effectively and calmly in emergencies.

Salary
N60,000 / Month.

Application Closing Date
18th October, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Please those who cannot speak Hausa need not apply.