Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Job Title: POS Business Analyst
Location: Lekki, Lagos
Department: Offline Business
Job type: Full Time
Role Summary
- Effective support for the Flutterwave POS for all customers
What Your Day-to-Day Activities Will Be Like
- Ensure all merchants are called to check up on the effectiveness of POS solutions across all locations
- Create a schedule for visits to the physical stores and ensure locations are visited at least once a week
- Review the work of the hardware, papers, wires, and cables to resolve issues for merchants as required
- Work with Relationship Managers from the Bank to ensure paper rolls are delivered as agreed and faulty POS replaced
- Ensure all POS are properly tested and branded with Flutterwave sticker before deployment
- Coordinate repairs and servicing of POS outside Lagos with Payment Terminal Service Providers (PTSP) and our partner banks
- Monitor transactions of all merchants and escalate inconsistencies and discrepancies as required
- Conduct merchant satisfaction surveys and provide input into sales team strategy for expansion
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines
- Understand all products and processes to ensure effective responses to customer complaints
- Give constant feedback to the team lead on assigned tasks and escalate as required
- Frequently update the FAQ list as required
- Demonstrate innovation and creativity in the execution of all duties
Required Competency and Skillset to be a Waver
- Computer Literacy
- Excellent customer contact handling skills
- Excellent customer service orientation
- Excellent Communication Skills
- Empathy patience and willingness to go the extra mile in handling service issues
- Good data gathering and analytical skills
- Conflict resolution
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/379984/pos-business-analyst-at-flutterwave.html