Chateau Royal Real Estate Limited is a well-established functional family-oriented real estate development firm with traditional values of reliability and responsibility, with a mission to foster a robust and innovative driven Real Estate market, providing revolutionized bankable Real Estate investment, brokerage and development services.
We are recruiting to fill the position below:
Job Title: Team Lead, Customer Experience Management
Location: Lagos
Employment Type: Full-time
Job Summary
- To strengthen our operations, we are looking to hire a resourceful Team Lead, Customer Experience Management, the role will oversee the customer service function and ensure that all client queries are promptly identified, escalated and resolved seamlessly.
Responsibilities
- Maintain and update customers database, including notes about interactions
- Manage correspondence with client’s and prepare reports about customer queries
- Make recommendations to management to improve customer experience
- Liaise with marketing and sales to enhance customer service and brand visibility.
- Align customer experience strategy with marketing initiatives
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
- Create frequent reviews and reports with sales and financial data.
- Gather feedback from customers or prospects and share it with internal teams.
Qualifications and Experience
- First Degree in any discipline.
- Minimum of 4 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Great organizational and time management abilities.
Application Closing Date
4th November, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/380398/team-lead-customer-experience-management-at-chatea.html