Customer Relations Officer at AjoMoney

AjoMoney, a financial technology savings and credit company is recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Job Requirements

• Candidate should possess a Bachelor' s Degree / HND / OND / NCE qualification.
• 1 - 5 years work experience.

Application Closing Date
30th October, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online