First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the position below:
Job Title: E-Transaction Monitoring Analyst
Job Identification: 321
Location: Head Office, Lagos
Job Description
- Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.
- Evaluate and report alerts generated on the Intellinx investigation center.
- Ensure that alerts generated receive prompt response and proper placement.
- Resolve alerts generated on Intellinx investigation center and ensure proper reassignment where necessary or the closure of such alerts.
- Ensure all alerts generated within the shift window are resolve
- Ensure that all alerts/incidents generated are properly reviewed and close properly.
- Review close incidents
- Review the white/black list of users.
- Ensure alerts case management are properly documented.
- Answers inquiries by clarifying desired information, researching, locating, and providing information
- Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions; escalating unresolved problems.
Job Requirements
Education:
- Minimum Education: First Degree in any field.
Experience:
- Minimum experience: 3 years relevant experience.
Application Closing Date
5th November, 2021 at 05:54 pm.
https://www.hotnigerianjobs.com/hotjobs/381210/etransaction-monitoring-analyst-at-first-bank-of-n.html