George Houston Resources Limited - Our client, a leading Real Estate Company in Nigeria, is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lekki, Lagos
Employment Type: Full-time
Duties
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information andanalyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media.
Basic Requirements
- Candidates should possess a B.Sc qualification.
- 2 years and above Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Administrative and communication skill
- 1-2 years customer serviceexperience.
- Must live on the Island.
- Age: 30 years below.
Application Closing Date
8th November, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/381679/customer-service-officer-at-a-leading-real-estate.html