Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Billing Support Engineer
Location: Lagos
Employment Type: Full-time
Industry: Telecom / ISP
Job Description
- Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
- Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
- Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
- Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
- Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
- Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
- Analysis of Events / Renewals/ Service/System in error, provide work around solutions
- Overall knowledge of the E2Eapplication, systems & solution for their application suite.
- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
- Accountable for meeting & improving SLA & KPIs for their application suite.
- Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
- Support on work allocation (shifts, rotas)
- Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
- Role Category: Operations, Automation, Telecom Billing Domain.
Qualifications
- Candidates should possess a Graduate / Post-graduate qualification
- Experience: Minimum of 4-6 Years of experience in Telecom Billing and strong in handling backend systems.
- Functional Area: I.T Software - Application Programming, Operations & Maintenance.
Key Skills:
- UNIX / Shell Scripting / SQL / My SQL/ORACLE.
Application Closing Date
30th November, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
https://www.hotnigerianjobs.com/hotjobs/382328/billing-support-engineer-at-ascentech-services-lim.html