PPMV Onboarding Junior Associate at mPharma Nigeria

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 350+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across six African countries (Ghana, Nigeria, Zambia,  Kenya, Rwanda & Malawi).

We are recruiting to fill the position below:

Job Title: PPMV Onboarding Junior Associate

Location: Abuja
Employment Type: Full Time - Rolling Contract
Department: Quality Rx

About mPharma PPMV

• PPMV is mPharma's franchise partnership-based program which provides innovative and affordable infrastructure financial solutions for pharmacies to increase community  access to affordable and authentic drugs and healthcare-related services  

Position Description

• mPharma is looking for a dynamic individual with exceptionally high work standards to join our PPMV team as an Onboarding Junior  Associate.
• He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty of the model in support of mPharma’s mission, vision, values, and strategic priorities.
• This role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• This position reports to the Country Head of QualityRx.

Key Responsibilities

• Maintains a positive, empathetic and professional attitude toward customers at all times.
• Manages the onboarding of partner facilities within the pipeline unto the QualityRx network and effectively communicates the values of mPharma and the benefits of mPharma’s QualityRx Model.
• Interfaces with the Supply Chain team- procurement and Customer Service & Distribution,  to ensure all launch drug orders are fully serviced within agreed timelines.
• Responsible for deploying our flagship inventory management software, Bloom, at partner facilities and coordinating the training of pharmacy staff on its usage and feature benefits.
• Build and maintain strong relationships with partner facilities through the organization of customer service training and coordination of hard launch health screenings.
• Serves as the main mPharma point of contact at partner facilities during the onboarding process and ensures a seamless transition to the Key Accounts team, post onboarding.
• Provides facility average monthly consumption insights to the Supply Chain team for adequate planning.
• Works with the inventory management team to perform buyout stock counts and inventory valuations at partner facilities prior to facility launch.
• Works with internal stakeholders to develop and improve key marketing, health screening, training and communications materials.
• Contributes to any other initiatives that are critical to the continued success of the QualityRx  Service.

Our Ideal Candidate

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and a proactive “can do” attitude that requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
• Ability to provide fact-based advice and development of market and industry analysis.
• Understanding of business development initiatives and influencing stakeholders
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders

Qualifications

• Degree in Pharmacy, Sales and Marketing or any relevant field.
• 3+ years of professional experience in a healthcare organisation (including internships)
• Pharmacist / Pharmacologists preferred.

Application Closing Date
Not Specified.