ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Title: Network Support Engineer
Location: Lagos
Employment Type: Full-time
Function: Technical Support
Reporting to: Team Lead,Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution).
- Prompt Response to inbound calls and emails.
- Follow up on unresolved complaint/ open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
Educational Qualifications & Functional Skills
- (B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engine Engineering.
- CCNA, CCNP (Desired).
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Application Closing Date
31st December, 2021.
Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/382967/network-support-engineer-at-ipnx-nigeria-limited.html