Henkel Recruitment for Customer Service Manager

Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Job ID: 21023884
Location: Nigeria
Contract & Job type: Full Time, Regular

Your Role

• Manages customer complaints and delivery satisfying customer service
• Steers the management of orders from creation to invoicing, including customer negotiation
• Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
• Acts as point of contact between customers and internal functions (Marketing, PD, Quality, Management etc.)
• Maintains high level services and improves planning accuracy, incl. new customers implementation
• Identifies and improves department bottle necks
• Systematicaly develops Teams and Talent in the respective Customer Service organisation

Your Skills

• Bachelor's Degree
• Minimum of 7 years' work experience in Supply Chain Management

Application Closing Date
Not Specified.