Customer Service Executive at Beacongate Limited

Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organisations in the area of advisory, recruitment, training, business coaching, outsourcing and HR services. Our reputation for quality consulting services and results are outstanding as our clients are able to focus their management skills and technical resources on their core competence.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Duties

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possesses excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements

• Interested candidates should possess a BSc Degree qualification
• 3 - 4 years of work experience.

Salary

• N100,000 - N120,000 monthly.

Application Closing Date
16th November, 2021.