Front Desk Officer / HMO at We Care Hospital

We Care Hospital, a well known hospital and healthcare service center with professional doctors in Lagos State, is recruiting to fill the position below:

Job Title: Front Desk Officer / HMO

Location: Lagos
Employment Type: Full-time

Job Description

• Keep front desk tidy and presentable with all necessary materials
• Greet and welcome guests
• Answer questions and address complaints of guests, and direct them to the right office.
• Receive letters, packages, etc., and distribute them among members of staff accordingly.
• Dispatch packages to external parties.

Key Responsibilities

• Interact with HMO community.
• Maintain organized medical and employee records
• Monitor administrative staff’s performance
• Train new employees
• Ensure prompt ordering and stocking of medical and office supplies.
• Resolve potential issues with patients.
• Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to patients/clients.
• Conduct outreach calls as assigned to proactively educate associations, unions and members of the public on services available
• Process complaints, following established guidelines.
• Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
• Develop and implement effective policies for all operational procedures
• Prepare work schedules

Job Requirements

• Minimum of First Degree (HND / B.Sc) or its equivalent in Health or Science related field.
• Minimum of 5 years experience post NYSC in relevant and related position.
• HMO Experience is required
• Knowledge of the operations of the National Health Insurance Scheme (NHIS)
• Excellent customer relationship skills
• Good communication/presentation skills (both oral and written)
• Must be a team player, able to build and maintain effective and collaborative network
• Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.
• Certification in or professional membership of health, management or related bodies
• Knowledge of statistical/epidemiological tools such as SPSS, Ms Power point
• Attendance of related Courses/ workshops/seminars etc

Required Skills:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
• Attention to detail
• Professional development through participation in continuing education and professional Organizations.
• Conversant with the HMO processes and Maintenance
• Must also be good in Coordination, Listening, Scheduling and Teamwork
• Must possess good administrative skills
• Superior problem solving skills
• Ability to explain detailed instructions articulately and clearly
• Ability to analyze Information promptly
• Exceptional customer services skills
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices.

Application Closing Date
20th November, 2021.

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.