Operational Manager - Lagos at Pickmeup Technologies

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are looking for an innovative, analytical and solutions-driven individual with excellent leadership and interpersonal skills to manage operations in Lekki Phase 1 - Lagos, Nigeria, in the position below:

Job Title: Operational Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Be active in all of the field operations and work closely with respective supervisors.
• Solve any technical and operational issues for Drivers and customers as required.
• Relay feedback and provide suggestion to the technical team and the management team.
• Perform other tasks as assigned by the management from time to time
• Make strategic decisions to prioritize within functional area; guide and set goals for the overall team
• Present models, findings and insights to senior management to drive business decisions.
• Monitoring of ride operations.
• Identifying trends and rending optimum service to customers
• Establish and maintain professional friendly relationship with drivers.
• Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives.
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
• Provide weekly report for all activities and department.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

Requirements

• A minimum of HND qualification
• 1 to 3 years experience in the ride-hailing industry.
• Excellent interpersonal skills.
• Good communication and computer skill.
• Have a strong motivation to solve problems creatively and efficiently
• Thrive in a fast-paced environment
• Must be detail-oriented and organized
• Must be a customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
• Experience working with in a Team
• Must be innovative and creative.
• Must passionate about new technologies and ride-hailing.
• Must comfortable withdeveloping analytical and decision frameworksto support your strategies and decisions.
• Must be a strong leader and collaborator.

Application Closing Date
20th November, 2021.