Reede Consulting Limited, we are totally dedicated to training, consultancy and support in the development of project and programme management skills, competencies and qualifications.
Managed exclusively by project managers and consultants with a combined work experience of over 28 years, the company has a uniquely focused and relevant perspective in this field combining a winning partnership of theory and practice.
Reede Consulting Limited is recruiting to fill the position of:
Job Title: Head of Front Desk
Location: Warri, Delta State
Sex: Male/Female
Experience: 3-5 years
Age: 30 years
Job Description:
As the front office manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
Qualifications/Skills/Responsibilities
- A minimum of OND or HND standard or similar in Hotel or Tourism studies is required or any related field.
- 3-5 years’ experience in this field
- Fluency in a second language is an advantage
- Significant experience any (reservations system) an advantage
- Should have good telephone skills
- Good communication skills to handle any complaints and emergencies in a level-headed manner is needed
- The ability to multitask and manage your time is important
- Should have experience in decision-making
- Front Office/Receptionist Manager is in charge of reception and the switchboard.
- To be responsible for welcoming guests and handling any complaints. In doing so, he or she
- Applies and ensures the application of the sales strategy to maximize occupancy and average room price
- Co-ordinates the reception team, organizing its work and schedules
Roles:
- Managing and training the concierge, night auditor and team of receptionists
- Ensuring the front desk provides a professional and friendly service for customers
- Dealing with customers, including handling complaints when they come to the desk
- Troubleshooting emergencies
- Scheduling your staff rota
- Liaising with other departments
Application Closing Date:
4th September 2014
Method of Application
Interested applicants should please send their CV to:
[email protected]
Ref: Head of Front Desk (This should be stated in the subject title)