Client Relations Manager at Dbell Logistics

Dbell Logistics is proud to provide you innovative, reliable, swift, global logistics solutions. With our team of dedicated Certified Professionals and their wealth of experience in the Industry, we understand what it takes to fulfill our customers’ exact needs. We continually invest in our infrastructure to ensure we provide you a wholly customer-centric service. In our quest to change the norm, we are not only involved in the pickup and packaging of your products for Local and International freight; our team will always guide you through the documentation processes to ensure all your freight move with the right document at all times.

We are recruiting to fill the position below:

Job Title: Client Relations Manager

Location: Lagos Mainland, Lagos
Employment Type: Contract

Job Description

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
• Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Requirements

• HND / B.Sc / BA in Business Administration, Marketing or a related field
• Little or no proven experience as a Client Relations Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team.

Salary
N130,000 - N150,000 / Month.

Application Closing Date
25th November, 2021.