Cummins Inc. - A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.
Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:
Job Title: Shop Front Supervisor
Ref: 09/010
Locations: Kano, Makurdi, Enugu, Oshogbo, Jos, and Lagos
Responsibilities
- Responsible for the operations and financial metrics for the locations.
- Provides input into the Annual Operating Plan; monitors the location to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
- Develops an understanding of Cummins in the line of business.
- Monitors customer satisfaction for the location as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch.
- Supervises customer service through operations; oversees and enforces use of defined service, processes.
- Monitors compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
- Supervises facilities maintenance.
- Supervises, develops, and motivates a small team of support employees; monitors work for direct reports.
Requirements
- College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Relevant experience required, including managerial experience.
- Excellent customer relationship management.
- Communication - Written and Verbal - ls able to effectively and clearly communicate in both written and verbal means.
- Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
Application Closing Date
18th September, 2014.
How to Apply
Interested and qualified candidates should send their comprehensive curriculum vitae to:
[email protected]
Note: Only shortlisted candidates will be contacted.