Customer Service Representative at Sigma Consulting Group

Sigma Consulting Group is a management consulting firm existing to help businesses perform at the highest levels, achieve sustainable competitive advantage and create value.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Answer incoming calls from customers.
• Assist customers with requests for information, complaints, making appointments, and resolving issues.
• Collect copays and deductible payments.
• Maintain and update customer and referral information.
• Ensure patient forms contain all necessary billing information.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 3 - 4 years work experience.
• Strong written and verbal communication skills.
• Ability to communicate calmly and diplomatically with customers, co-workers, and visitors.
• Keen attention to detail, especially involving checking forms and documents for proper information.
• Working knowledge of Microsoft Office Suite or similar software.
• Proficient in customer service.
• Knowledge of medical insurance procedures.
• Active listening and comprehension skills.

Application Closing Date
24th November, 2021.