Customer Care Representative at MK Trend Limited

MK Trend Limited is one of the leading HR consulting and outsourcing firms in the country. We specialise in business process outsourcing, recruitment, Payroll services and other HR services. We have a reputation for professionalism and reliability, we ensure that businesses that partner with us are provided with excellent staffing solutions to meet their staffing needs.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Candidates must have effective communication skills.
• Minimum of OND.
• Must be able to work with basic office software.
• Must have good negotiation and persuasive skills.
• Must be willing to resume immediately.

Salary

• Basic: N50,000 monthly.

Application Closing Date
6th December, 2021.