Bradfield Consulting Limited seeks qualified candidates to fill this position:
Job Title: Front Office Supervisor
Location: Lagos
Job Description:
- Our Front Office Supervisor will be expected to perform any of the following tasks:
- Guest Service
- Maintains guest service as the driving philosophy of the hotel
- Personally demonstrates a commitment to guest services in responding promptly to guest needs
- Is committed to making every guest satisfied
- Ensures all hotel staff, including new hires, knows all components of guest services and are trained to meet standards
- Develops added value customer service programs
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Meets or exceeds hotel guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
Front Desk Management
- Acts as manager on duty for hotel and manages front desk operations.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
- Produce accurate financial reports on time.
Experience Required:
HND/B.SC HOSPITAL MGT with Over 3-5 years experience in a similar position.
Application Closing Date:
26th September, 2014
Method of Application
Interested candidates should send CV to:
[email protected] (using REF: FOS-09 as the subject)