Customer Service Representative (Intern) at Dominion Consulting

Dominion Consulting - We are a top Human Resource, Management Consulting, Startup Consulting, Branding and Accounting firm with a vision to growing a global business and building effective and result-oriented people in the workplace. Our multi-disciplinary approach with practical industry knowledge help businesses grow both within and outside Africa.

Over the years, Dominion Consulting has assisted industry leaders in Oil and Gas, Travel, Finance, Edutech, Insurance, Healthcare, and Hospitality to find the right hire/ talent, brand, provide advisory services, solve business issues in a timely and cost-effective manner. We help empower people and businesses alike on a global basis, through the provision of optimally tailored solutions that are targeted to business excellence.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Intern)

Location: Ogba, Lagos
Employment Type: Internship

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Ability to conduct research
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support.

Required Qualifications

• OND qualification with at least 1 year relevant work experience.
• Computer Literacy
• Ability to type very well
• Excellent communication skill
• Research / Analytical skill
• Customer service skill required but not compulsory.

Application Closing Date
4th December, 2021.

Method of Application
Interested and qualified candidates should send their CV in PDF to: [email protected] using the Job Title as the subject of the email.