Hausa Speaking Contact Centre Agent at ConSol Limited

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Hausa Speaking Contact Centre Agent

Location: Oshodi, Lagos
Employment Type: Contract

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle a high volume of calls
• Work closely with Team leads, supervisors and call centre managers to ensure synergy and all-time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications

• Interested candidates should possess a Bachelor's Degree / HND / OND / FSLC qualification
• Minimum of 0- 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact centre industry.
• Only applicants living within the following axis will be considered: Oshodi / Ilupeju / Mushin, Ilasa / Cele / Isolo / Okota / Ajegunle, Gbagada / Bariga / Somolu / Oworoshoki / Anthony, Yaba / Onipanu / Palmgroove / Fadeyi, Surulere, Maryland, Ojota / Ogudu / Ketu.

Salary

• N42,000 Monthly.

Application Closing Date
4th January, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be invited for interviews starting on Friday, 10th December, 2021.