Christopher Kings And Associates - A contemporary restaurant & bar with an international appeal situated in high-brow Maitama, Abuja is seeking to recruit well-seasoned, hands-professionals to occupy the vacant position:
Job Title: Cafe Supervisor
Reference Code: CKA- H/SP 0914
Location: Abuja
Summary
The café supervisor will be responsible for the day-to-day operations of the café. This will include managing the café finances & stock, health and safety responsibilities, handling bookings and over-seeing the catering for events. The café supervisor plays an integral role in creating an environment that is welcoming to new and existing customers as well as developing a self-sustaining café that provides a varied menu together with consistent and professional service
Operational
- Creation and implementation of all operational and administrative policies and procedures to ensure the Café, and catered events, run smoothly at all times
- Overseeing staff rosters, work hours, holidays and wage sheets
- Day to day set up and management of the café
- Managing the catering arrangements for events, dealing with customers (external and internal)
- Oversee, train and direct the front of house staff of the café
- Ensure high levels of cleanliness and hygiene are met at all times
- Ensure that café staff provides a warm and welcoming environment and that customer service is excellent.
- Maintain excellent levels of communication with the café team
- Be responsible for maintenance of café equipment and machinery
Financial Support
- Administering the Café budget, as set with the Operations Manager
- Managing the day-to-day handling of cash, float and till reconciliation.
- Providing daily sales and purchasing figures to accounts
- Staff training on till operations
- Implementing till and pricing updates with Operations Manager
Customer Service
- Providing high level of customer service to ensure client satisfaction and smooth running of the Café
- Put in place follow up and feedback mechanisms for clients in collaboration with Operations Manager
- Deal with all customer complaints in collaboration with Operations Manager
- Prepare customer service reports
Health & Safety
- Ensuring adherence of all café staff to the organisations health and safety measures
- Setup, manage and implement the Café’s Food Safety Management Plan in accordance with NAFDAC standards
HR
- Consult with the Operations Manager on the correct HR systems, policies and procedures for the organisation and employ correct practice in relation to Café staff
- Creation of staff training and development plans for Café staff with regards to food handling and NAFDAC standards
- Carry out line management responsibilities which include staff supervision and administration of support policies (including appraisals)
Development
- Support the development of café food and beverage menu
- Establish and maintain good working relationships with suppliers
- Assist the organisation in identifying user groups within to make use of the café in quieter times.
- Increase turnover in order to create a viable and self-sustaining café
Marketing
- Taking responsibility for the business performance of the café.
- Analysing and planning the café sales levels and profitability.
- Organizing marketing activities, such as promotional events and discount schemes.
- Preparing reports at the end of the shift/week, including staff control, food control and sales.
- Creating and executing plans for department sales, profit and staff development.
Other
- Any other duties as assigned
- Attending internal meetings and training & development courses as agreed
Requirements:
- BSc/HND in any of the following, Administration, Management, Catering and Hospitality Management or any related discipline
- Previous experience of working in the food service industry at a similar level
- Strong interpersonal and communication skills with a proven ability to resolve interpersonal conflicts;
- Good attention to detail and ability to work under pressure
- The ability to work under little or no supervision
- Customer Service experience – Respond promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
- Barista skills are desirable
- Previous line management skills desirable as this post will involve supporting, mentoring and encouraging café staff as well as volunteers/interns to develop new skills and confidence
Team player
- Good written and oral communication skills
- Good working knowledge of Knowledge of computer applications (MS Word, Excel and others)
- Previous experience in stock and cost control, waste management, financial reporting etc
- Minimum of 5 years post NYSC work experience. With at least 3 years industry related experience
- Age range-Minimum 27 years
Application Closing Date:
26th September 2014.
Method of Application
To apply please send your CV and cover letter to:
[email protected] and also copy:
[email protected]
Or, submit a hard copy at:
38 Libraville crescent, off Aminu Kano Crescent,
Wuse 2, Abuja.
NB:
- All applications should be submitted before the 26th September 2014.
- Only qualified candidates will be contacted.
- Please specify job title and reference code.