Vivid-Tech solutions and services is Nigeria's foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.
We are recruiting to fill the position below:
Job Title: Male Customer Support / Technical
Location: Surulere, Lagos
Employment Type: Full-time
Job Description
- Ensure prompt response to customers' requests and inquiries at all times and across all channels
- Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
- Ensure customer satisfaction and provide professional customer support.
- Escalate customer complaints/inquiries and other observations to relevant personnel as appropriate
- Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
- Provide first-level technical support services.
- Monitor and maintain a customer database.
Requirements
- Minimum of OND / BSc / HND in relevant field.
- 0-2 years working experience.
- Ability to work under pressure.
- Excellent Numerical and Analytic Skills.
- Must be ready to work on weekends (Saturday/Sunday including Public Holidays).
- Working knowledge of the computer is required.
- Must have excellent communication skills.
- Must be ready to operate on shift (Morning / Night).
Application Closing Date
31st December, 2021.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/394624/male-customer-support-technical-at-vividtech-solut.html