Michael Stevens Consulting - Our client, an extra-ministerial department set-up to oversee the management of pensions for pensioners not transiting to the Defined Contributory Scheme has recently received the mandate to carry out its functions as stipulated by the Pension Reform Act (PRA) 2004.
The Organisation now seeks to recruit self driven, experienced and motivated individuals to fill the vacant position of:
Job Title: Senior Analyst/ Analyst/ Programme Officer - Pensioner Support
Ref No: PS PSO
Location: Lagos, Nigeria
Slot: 12
Job Description
- This role reports to the Team Lead Pensioner Support and is primarily the first point of contact and responsible for dealing with all pensions enquires.
Duties & Responsibilities
- Be the first point of contact for all callers to the customer service centre.
- Ensure that high quality of service is delivered at all times.
- Have full knowledge and ability to access all requests, including translation services to help meet the individual request.
- Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.
- Complete customer satisfaction surveys and all outbound activities in line with team objectives.
Job Requirements
- A Bachelor's degree or equivalent in any discipline.
- Professional certification in Customer Service or other relevant higher business degree will be an added advantage.
- A strong financial sector background in Customer Service and Relationship Management.
- 2-10 years work experience.
Key Competency Requirements:
- Good communication and negotiation skills with the ability to relate with diverse people and cultures.
- Excellent interpersonal and relationship management skills.
- Good problem analysis and solving skills.
Application Closing Date
Extended to 17th October, 2014.
Method of Application
Qualified and Interested persons should send Applications to:
[email protected] or
[email protected] stating how their skills, knowledge and experience make them suitable, and addressing the person specifications highlighted above. The suitability statement should not exceed a page and must appear on the first page of the CV, which must be saved in Microsoft Word and as applicant's full name. The subject of the mail should be the job position and code being applied for.
OR
Click here to apply online
Note: Late applications will not be considered and only shortlisted candidates will be contacted.