Michael Stevens Consulting - Our client, an extra-ministerial department set-up to oversee the management of pensions for pensioners not transiting to the Defined Contributory Scheme has recently received the mandate to carry out its functions as stipulated by the Pension Reform Act (PRA) 2004.
The Organisation now seeks to recruit self driven, experienced and motivated individuals to fill selected positions. The client seeks to fill the vacant position of:
Job Title: Helpdesk Support Officer
Ref No: IT HSO
Location: Lagos, Nigeria
Slot: 2
Job Description
- This role is primarily responsible for first response in answering, commenting and replying to open incidents in the help desk.
- The Job Holder would report to the Head, Information Technology.
Duties & Responsibilities
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with on boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Job Requirements
- A Bachelor's degree in Computer Science, Information Technology or related discipline.
- Minimum of 4 years relevant work experience.
Key Competency Requirements:
- Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.
- Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.
- Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.
- Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions
Application Closing Date
Extended to 17th October, 2014.
Method of Application
Qualified and Interested persons should send Applications to:
[email protected] or
[email protected] stating how their skills, knowledge and experience make them suitable, and addressing the person specifications highlighted above. The suitability statement should not exceed a page and must appear on the first page of the CV, which must be saved in Microsoft Word and as applicant's full name. The subject of the mail should be the job position and code being applied for.
OR
Click here to apply online
Note: Late applications will not be considered and only shortlisted candidates will be contacted.