Our client is a franchised wholesaler of an Electronics company. Due to their internal expansion, they have decided to hire a Sales Technician.
Job Title: Sales Technician
Location: Lagos
Reports to: Service Centre Supervisor
Role Summary
Candidate should have a good knowledge of troubleshooting and repairs of Air Conditioners, Refrigerators, Freezers, Washing Machines, Gas Cookers, Vacuum Cleaners, and Microwaves.
Responsibilities
- Disassemble appliances so that problems can be diagnosed and repairs can be made.
- Bill customers for repair work, and collect payment.
- Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
- Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
- Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
- Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
- Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
- Record maintenance and repair work performed on appliances.
- Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
Knowledge
- Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Skills
- Repairing: Repairing machines or systems using the needed tools.
- Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Troubleshooting: Determining causes of operating errors and deciding what to do about it.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Equipment Selection: Determining the kind of tools and equipment needed to do a job.
- Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Educational /Professional Qualification
- OND, HND Electrical/ Electronics or related discipline.
Experience
- Maximum of 4 years hands-on post-qualification experience in the electronics service centre or related industry.
Application Closing Date
24th September, 2014
Method of Application
Interested and qualified candidates should forward an updated version of their CV to:
[email protected]
Note: Kindly indicate title of the position as subject of the mail.