Hausa Speaking Contact Center Consultant at ICS Outsourcing Nigeria Limited

ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.

We are recruiting to fill the position below:

Job Title: Hausa Speaking Contact Center Consultant

Location: Lagos
Employment Type: Full-time

Job Description

• Handle customer complaints in Hausa Language or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support in Hausa Language
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle a high volume of calls

Qualifications

• Interested candidates should possess a Bachelor's Degree
• Minimum of 0 - 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact centre industry.

Application Closing Date
Not Specified.