Enroyale Consulting, a globally minded business management consulting company, is recruiting to fill the position below:
Job Title: Customer Service (ICT Support) Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.
Job Description
- Keep record of users interactions, transactions, comments, and complaints
- Maintain a positive, empathetic, and professional attitude toward users
- Provide technical support to teams within the organisation, and to users
- Assist with systems integrations
- Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
- Identifying and resolving technical issues
- Aid installation and configuration of users softwares
- Delivering service and support to end-users via automated call distribution device software
- Gathering and using customer details before evaluating and analysing the symptoms of the issue.
Qualifications
- Bachelors Degree in any related area
- 2 - 4 years work experience
- Experience in customer service or contact center
- Computer Science Graduate with customer service experience will be an advantage
- Ability to discuss complicated technical information in simple terms
- Problem solving skills and good analytical skills
- Strong oral communication and interpersonal skills
- Love of technology
- Proper phone etiquette.
Application Closing Date
20th February, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/396983/customer-service-ict-support-officer-at-enroyale-c.html