Customer Service Officer at a Leading Insurance Firm - Dunn and Braxton Limited

Dunn and Braxton Limited - Our client is one of the leading insurance firm in Nigeria with location across different states in Nigeria. They provide life insurance business and non-life Insurance business services to Organizations and Private individuals.

They are recruiting to fill the position below:

Job Title: Customer Service Officer (Insurance Sector)

Location: Lagos
Employment Type: Full-time

Job Description

• The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints. The ideal candidate will be responsible for processing orders, modifications, and escalating complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Attend to inbound and outbound mails.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Create agency code and other assigned tasks.

Key Requirements

• Good First Degree in any relevant field.
• Proficiency in the use of Microsoft Office.
• Minimum of 2 years’ Cognate experience as a Customer Service Representative or in similar role in the financial industry.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to prioritize and manage time effectively.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.
• Ability to work with minimal supervision and pay attention to details.

Salary
N78,000 monthly (Net)

Application Closing Date
3rd February, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.